Privacy Policy

Last Updated: May 15, 2026

Introduction

Pine Valley Animal Hospital (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us.

Information We Collect

We may collect both personal and non-personal information when you visit our website or use our services. This information may include, but is not limited to:

Personal Information: Names, email addresses, phone numbers, mailing addresses, and other information you provide when filling out forms or contacting us.

Usage Data: Information about how you use our website, including IP addresses, browser type, operating system, and browsing behavior.

Cookies: Data collected through cookies and similar tracking technologies.

How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our website and services.

To respond to your inquiries and provide customer support.

To improve our website and services based on your feedback.

To send emails, text messages, appointment reminders, marketing communications, service updates, review requests, and other communications you have consented to receive.

SMS/Text Messaging Policy

If you provide your mobile phone number to Pine Valley Animal Hospital, you consent to receive text messages related to customer service, appointment reminders, service updates, promotional offers, review requests, and other business-related communications.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for marketing purposes.

Data Security

We take the security of your personal information seriously. We employ reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Disclosure of Information:
We do not sell or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and providing services.

Your Rights:
You have the right to access, correct, or delete your personal information held by Pine Valley Animal Hospital. You may also unsubscribe from marketing communications at any time.

Changes to this Privacy Policy:
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with the “Last Updated” date.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us:

Pine Valley Animal Hospital
106 Longstreet Dr
Wilmington, NC 28412
910-799-4500
vets@pinevalleyah.com