To ensure the safety and health of all of our patients, Pine Valley Animal Hospital has in place certain policies.
We thank you for respecting our policies and for allowing us to consistently provide a safe and healthy environment for your pet.

Our Policy: Appointments

Patients are seen by appointment; however, we recognize the need to accommodate a sick pet and will always do our best to ensure appropriate care is received.

Make an Appointnemt

Our Policy: Leashes & Carriers

All patients must be leashed or transported in a carrier before being admitted to the hospital. We ask that cats remain in the carrier until they are in an exam room.

Boarding, Hospitalization & Surgical
Admission Requirements

To be admitted, Pine Valley Animal Hospital requires all pets be up to date on their vaccinations. Written or faxed proof must show that a licensed veterinarian has performed the following:


  • Distemper
  • Parvo
  • Bordetella (Kennel Cough)
  • Rabies


  • FDVRCP  (Distemper & Upper Respiratory)
  • Rabies

Prior to admission, Pine Valley Animal Hospital requires all pets to have had a complete and thorough physical examination performed at our facility within the past year.

Animals that will be boarded must have had a negative intestinal parasite screen (fecal exam) result within the past year.

In addition, your pet will be examined for ticks and fleas prior to boarding. We recommend that you treat your pet at least three days prior to admission.

If your pet needs any of the procedures or treatments required for admission, the appropriate charges will be added to the owner’s bill.

Our Policy:
Fees & Payment

Pine Valley Animal Hospital offers competitive and reasonable fees for comprehensive care. We base our fees on time spent, medications administered or purchased and the diagnostics and/or procedures necessary to ensure your pet receives the care it requires.

Payment is required in FULL at the time of pick up. While payment plans are not available, we do accept several payment options including Care Credit.

Learn More About Care Credit Below

We recommend that you discuss potential charges or concerns prior to treatment. Our professional staff will be happy to discuss the best options available for you and your pet.

Explore Care Credit for Veterinary Financing

From routine appointments to emergency situations or surgeries, the CareCredit card gives pet owners the peace of mind needed to care for pets big and small.

Unlike traditional pet financing or veterinary payment plans, the CareCredit credit card gives you the flexibility to use your card again and again for your pet’s procedures.


Surgery & Emergencies

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* Subject to credit approval. Minimum monthly payments required. Not all promotional financing options are available at all enrolled providers. Ask yours for details.
Promotional financing options are not available at all retail locations that accept CareCredit and standard account terms will apply to such purchases.